About | Tech By Design

How We Help Make a Busy CFO’s Life Easier

At Tech By Design, our approach is simple:
create ready to go solutions that leverage the latest advances in AP automation to help busy CFO’s get their time back.

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We are a team of automation professionals with diverse experience across the tech industry, passionate about creating tailored AP Solutions for CFO’s and their teams.

Our solutions:

Are defined by pre-determined and mutually agreed “success criteria” so you achieve your primary business objectives, including the desired ROI
Ensure your data is accurate, with better visibility and accessibility
Are scalable and grow with you, ensuring long-term success

With customers in every state across 26 industries, you can be sure a ready to go AP Automation solution is achievable for your business.

The solutions we provide are system and process agnostic. We are not product re-sellers so never push a solution onto you. We work with multiple platforms, so the right solution is delivered. In the unlikely event we can’t deliver a solution, we will be honest and tell you so.

The 5 Steps We Go Through When We Work With You

Step 1 – Meet with a Consultant from our Care Team

You decide you’d like to find out more and you book a Complimentary, No-Obligation Process Assessment (20 minutes) where we share the latest tools and trends in the industry and show you ways to improve your processes, free of charge. From this meeting, you’ll know if you want to find out more. If you do, we offer a complimentary Business Process Mapping session (2 – 3 hours) which determines the best fit solution for your business. During the session we will work through your “As Is” and “To Be” processes, so the way forward is clear. This is where we determine the defined “success criteria” for the solution. Your Consultant works with you from first contact until you decide to invest in a best fit AP automation solution. At no point is there any hard sell. We work with you to create a genuine solution and are never offended if you decide we are not a good fit.

Step 2 – Our Technical Services Team gets to work

Based on your agreed “success criteria” your solution is configured by our Technical Services Team. With extensive experience in IT, Process Automation and Systems Design, our tech ninjas create your AP automation solution as efficiently as possible. You’re in good hands.

Step 3 – Work with Our Customer Success Team

This is where we guide you through the adoption and implementation of your AP solution. We understand the challenges change brings and so we are there with you every step of the way. Expect regular interaction which ensures all changes in processes are adopted and running smoothly. The goal is a seamless and painless transition into your solution, so your ROI is realised as fast and efficiently as possible.

Step 4 – Ongoing Support

You’re never left alone. Our experienced support team is ready to answer any question you and your team may have. There isn’t a “change scenario” we haven’t seen, nor an IT glitch we haven’t solved. We always follow the principle “the only dumb question is the one that’s never asked”. We’re only a phone call away.

Step 5 – Operations Team

Your ready to go solution is implemented by our operations team who ensure service delivery is completed as efficiently as possible.

That’s the Tech By Design team. There are no superstars. You might be familiar with the saying, it takes a village to raise a child. We believe it takes a community of dedicated and highly skilled professionals with a passion for exceptional customer service to deliver automation solutions we are proud of because they work… and you are happy with because they meet your “success criteria” and give you the ROI you want.

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